The following policies and procedures serve as a guide for first-time and regular clients.
In our commitment to provide a unique and outstanding experience to all of our clients and out of consideration for other client's time, as well as ours, we have adopted the following policies.
It is your responsibility as the client to review all policies.
First time clients must pre-pay for their service.
If using a discount voucher, a credit card is required to be on file and is only changed if client violates the no call/no show policy.
If you have a fever, are sick (beginning middle or end of an illness), you are required to cancel your appointment. Please do not arrive to any service if you are ill. If you arrive ill, you will be charged your full service fee and be asked to reschedule AFTER you are well again.
Please arrive for your appointment no later than 15 minutes prior to the scheduled start time. This allows you the time to fill out/review any applicable client forms, change and/or prepare for any services. All services offered have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule, however, you will still be held responsible to pay the full service fee.
Your treatment begins at the time of your scheduled appointment.
For health reasons--please arrive freshly showered or as clean as possible (just out of the office and you have a massage, okay. Just leaving the gym or just working in the garden, please shower).
To maintain a relaxing atmosphere, please refrain from bringing children with you to your appointment; with the exception of post-natal massages.
Cell phones and other electronic devices are to be turned off upon entering the treatment room. If your phone rings, or vibrates during a session, you may be asked to turn the phone off which will take time out of your session. If you are expecting a call, or must leave the phone on due to a possible emergency, please let your practitioner know.
Your treatment STARTS at the time of your appointment. Example: if your appointment time is 10:00 am and you arrive at 10:00 am and we need to discuss your intake form, or you need the rest room; that time will be deducted from your massage as to keep with the schedule and respect the appointment times of other clients.
If you show up late or call in late to an appointment, that time shall be deducted from the session. For example, if you had a scheduled 60 minute Relaxation massage and show up 15 minutes late, the session is now 45 minutes. You will still be required to pay the full session fee. If you arrive more than 15 minutes late, your appointment will be considered a no show and you will be billed the full service fee. You will be unable to reschedule this missed appointment. If your appointment is part of a series, it is void from your series.
Late arrivals due to circumstances beyond your control (ex: inclement weather, family emergencies, canceled childcare, etc.) will be handled on a case-by-case basis.
If you are sick (contagious or not) please reschedule as soon as symptoms occur otherwise fees may apply (please follow the cancellation/rescheduling policies listed below). If you arrive and are sick, you will be required to pay the missed appointment fee and be asked to leave. Other clients may have compromised immune system, therefore it is always best to reschedule if you are not feeling well. If you are ill and wait until the day of your appointment to cancel, you will be charged a missed appointment fee. Cancellations due to circumstances beyond your control (ex: serious last minute illness/injury, sudden illness, child sickness, etc.) will be handled on a case-by-case basis.
CANCELLATIONS and RESCHEDULING
Happie Soul Wellness understands that unanticipated events happen occasionally in everyone’s life. When you book an appointment that time is reserved for you. Missed appointments are costly in lost time and revenue, and it prevents us from providing services to other clients. In our desire to be effective and fair to all clients, the following policies are honored:
24 hour advance notice is required when cancelling or rescheduling an appointment. This allows the opportunity for someone else to schedule an appointment. If you give a full 24 hour notice, you will not be billed for the session.
If less than 24 hours is given, you will be charged the full service fee.
If you fail to show and/or do not call, you will be charged the full service fee.
If you do not present your Groupon/Livingsocial voucher at time of appointment, you will be charged full service fee. If you cancel/reschedule with less than 24 hour notice; it is viewed as a no show and you will be charged full service fee. You must provide a valid credit card at time of booking. By booking and providing your card, you agree that if you violate these policies your card will be charged for full service fee.
If you do not attend two of your scheduled appointments (no call/no show), you will be required to pre-pay for any future services. Refunds are void if policy is violated.
Gift certificates will be forfeited for no shows/cancellations with less than 24 hour notice or rescheduling with less than 24 hour notice.
Sale/discounted price of session may not at times be honored after a no call/no show, or a last minute cancellation/reschedule.
If you are a no call/no show to a pre-paid appointment, the appointment will be marked as a no show and you will not be able to reschedule this appointment. This also applies to treatments in a series. You are not charged any additional fee as the treatment was already paid. (see massage series: No-shows to scheduled pre-paid appointments will be forfeited from the package.)
Should a client need to cancel or reschedule any appointments, please use your client account in the App (Noterro) or call and leave a message (texting is also acceptiable) 717-254-7250. No other methods of communication will be accepted for canceling/rescheduling appointments.
Cancellations due to circumstances beyond your control (ex: inclement weather, family emergencies, canceled childcare, etc.) will be handled on a case-by-case basis.
Gift cards/certificates will be forfeited for cancellations with less than 24 hours notice.
Gift cards/certificates cannot be redeemed for cash value.
Gift card/certificates may not cover the full cost of treatment. Client is responsible for paying the difference in cost of treatment.
Winners of any prize/drawing has 24 hours to redeem prize. Void after 24 hour period. No other winners will be announced.
Prizes have no cash value.
MY WELLNESS REWARDS PROGRAM
Clients who miss appointments (no call/no show) more than once will be required to prepay for services and/or leave a credit card on file. All payments are expected to be made by the end of the scheduled appointment. Payment is accepted in the form of cash, check, or credit, including Health Savings and Flex Spending Accounts.
A $40 fee will be assessed for all returned checks. Happie Soul Wellness has the right to not accept any further checks from repeat offenders.
Happie Soul Wellness no longer accepts Credit Card use for sales under $25 (this includes tips).
There are no refunds.
Clients may share their Treatment session(s) as a GIFT to a family member, friend, or co-worker. Client must inform Happie Soul Wellness of the change and provide the name and phone number in advance of GIFT. GIFT recipient may schedule their own appointment. Clients are responsible for calling in to make these requests.
No-shows to scheduled appointments will be forfeited from the series session.
No refunds for used sessions. No refunds for discounted sessions.
EVENTS, CLASSES, WORKSHOPS
There will be no refunds for any Event, Class or Workshop that is rescheduled due to weather or other reason out of the control of Happie Soul Wellness. Guests who pre-paid will be notified of change by email, text or phone call based on their contact preference.
Unless otherwise stated in an event, class or workshop; there are no refunds within 10 days of the event, class or workshop.
In some events, classes, workshops, guest may be required to bring with them items described in event, class or workshop.
Food, snacks and drinks are not always provided for events, classes or workshops.
Payments are due in full before event, class or workshop is held-see specific event, class, workshop for deadlines.
CLASSES: in the event a payment plan is created, client/student agrees to follow the plan. There are no refunds or cancelations allowed once a plan has started even if the student chooses not to complete the class.
If an adjustment needs to be made to the payment plan, please contact Cristina.
2nd payment plan must be paid as agreed.
Late Payments: student will be billed interest charges of $50 per month until final payment is made.
No 3rd payment plan option will be created.
You, the client, should be open and honest with your therapist at all times. Feedback about the session, such as: if the sessions are not working or do not meet your expectations, any situations that make you uncomfortable, massage techniques that you may or may not like, any body areas you would like avoided, etc.
To maintain respect for each client and establish professional boundaries the following policies will apply for all massage therapy services:
You may choose to leave on as much clothing as needed for comfort.
You will always be modestly draped. Only the area being worked on will be undraped.
Inappropriate or lewd interaction or discussion of any kind is NEVER appropriate. You will be required to pay in full for your session, asked to leave, and will not be rescheduled if this occurs.
RIGHT TO REFUSE
Happie Soul Wellness reserves the right to refuse to perform a massage for any hygiene issues including failure to shower after exercising, after swimming in pool or excessive sweating. You will be responsible for full payment of your treatment time if you arrive not in the condition to receive massage.
Happie Soul Wellness reserves the right to refuse any potential client for any reason.
Your privacy is important. Any information you give to Happie Soul Wellness will be held with the utmost care, and will not be used in ways to which you have not consented.
It is your responsibility as the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that your program may be continued. You must also keep the massage therapist informed of any changes in health conditions.
TAROT READINGS, SPIRITUAL COACHING, AURA PHOTOGRAPHY, OTHER ENERGY WORK
For entertainment purposes only.